How do I apply for a Frequent Diner card?
Please click the ‘Request a Frequent Diner loyalty card’ link above to apply for a card online, which will then be sent out in the post to you.
I have applied for my Frequent Diner card online: how long will it take to arrive?
Please allow up to five working days for your Frequent Diner card to arrive. During peak times such as Christmas when the postal system might be busier than usual please allow extra time. If you have not received your Frequent Diner card two weeks after first applying online please contact firstname.lastname@example.org and we will arrange for a replacement Frequent Diner card to be sent out.
I forgot to take my Frequent Diner card with me when I last visited. Can I add the points to my Frequent Diner card at a later date?
You must present your Frequent Diner card at the time of paying your bill in order to collect your points. We cannot unfortunately add them at a later date nor can we transfer points from a Frequent Diner card if you subsequently collect a second Frequent Diner card and add points to that card.
I’ve lost my card and I had points on it, what can I do?
Don’t panic, we can usually help! If you have lost your card please contact us at email@example.com for further assistance. It helps if you can give us as much information as possible including your name and address.
I have sent you a query, how long before I hear from you?
We will always try and respond to your query as soon as possible and, in most instances, within hours but please allow more time at weekends and Bank Holidays.
Can I use my Frequent Diner card at any time?
Yes you can! Your Frequent Diner card can be used in conjunction with our offers, unless otherwise stated. You will receive points on the balance of your bill, once the value of the offer has been deducted.
Can more than one cardholder at the table earn points for the same meal?
Sorry, only one card can be used per table.
Is there a party size limit for using the card?
Yes! The maximum is tables of six dining together.
Can I earn points on beverages only?
No. You can earn points on food & beverages collectively.
I have enough points saved on my Frequent Diner card to make multiple redemptions on my next visit to Tregenna. Can I do this?
Yes, you can and congratulations for saving so many points! Providing you have enough points, you can choose to redeem as many of them as you like against more than one prize. Any balance left will remain on your card but remember if you have not used the points within two years of first collecting them, they will drop off your account.
Can I collect points to obtain discounts off my bill on future visits?
The Frequent Diner card is not a discount card and points can only be collected to save towards one of the prizes listed on our website. The Frequent Diner card cannot be used in part-payment of bills and you must have enough points on your Frequent Diner card for the prize that you wish to redeem.
Are there any other benefits?
Yes, there are! Watch out for our exclusive Frequent Diner offers which will be coming soon.