Access Statement

Introduction

Tregenna Castle Hotel and Estate is a thriving 80 bedroom, three star hotel that boasts 70 luxury self catering properties, set within 72 stunningly beautiful acres of private grounds and gardens. The Hotel is situated on top of the hill from which the Hotel derived its name, (not to be confused with the street name in town) and commands magnificent views of St.Ives and the rugged north Coast of Cornwall. It is accessible, by car, from Treloyan Avenue and also by foot through a woodland path at the west of the Estate.

Our aim is to provide all of our guests with a pleasant relaxing, environment and an enjoyable, memorable stay. We are happy to welcome ‘one and all’ and are disabled friendly.

Pre-arrival

For assistance prior to arrival feel free to contact us via telephone: 01736 795254. We will happily deal with any enquiries, or you can contact us via email: hotel@tregenna-castle.co.uk
Fax: 01736 796066

Reception is open 24 hours per day and Reservations are open from 09:00-21:00.

Air Travel

The nearest airport is Newquay Airport, which is approximately 45 minutes by car.

Car Hire

The nearest car hiring facilities are in Penzance;
Europcar: 01736 368816
Enterprise: 01736 332000
Tucker: 01736 392980

And Newquay Airport;

Europcar. 01637 860923
Hertz. 01637 860869

Train

The nearest station is the branch line from St.Ives that runs to the main line at St.Erth.

Bus Services

First National and Western Greyhound provide services to most towns from the Malakoff in St.Ives. For more extensive information: www.traveline.info

Taxis

The taxi company that we predominantly use, which caters for disabled and wheelchair users is Ace cars: 01736 797799

However, there are other firms available;

St.Ives Taxi: 07792010481
Bro’z cars: 07794315850
St.Ives Cars: 01736 799200
Apple cabs: 07792010481

Reception

The Reception is accessible to our guests 24 hours a day. It is available for our guests to drop off and collect mail, packages or even car rental keys.

Mobility Services and Hire

We have wheelchair on site for the use of our guests and also have a facility whereby we can arrange a wheelchair through St.John’s Ambulance, for a small donation to that charity. We can also arrange for the rental of more substantial mobility equipment should the need arise.

Dog Policy

Unfortunately, we have a strict ‘no dogs’ policy, on the Estate. Dog walkers are permitted to use the public right of way only and dogs must be kept on a lead at all times. Our ‘no dogs’ policy, on the Estate includes leaving dogs inside of vehicles for any duration of time. An exception to this policy is made for Service Dogs.

Arrival and Car Parking Facilities

The Hotel is reached off of Treloyan Avenue (A3074) through our main gate then down a majestic driveway and along a stunning approach, from which the Hotel almost explodes into sight.

There is ample parking at various sites around the Hotel, totalling in excess of 200 places. In front of the Hotel there are 11places with 5 of those dedicated to the disabled. The main car park is to the rear of the Hotel with many more places beside the tennis courts, along the driveway and near to Castle Village (one of our self catering complexes). There is a drop off and turn around space in front of the Hotel to afford easy access to the main Reception area.

Access from the main car park is on the same level as the Reception area and is lit. Access to the Hotel is available 24 hours a day as is access to the Reception desk. Although we do not have any formal porters we are happy to assist any of our guests with their baggage to and from their rooms. As we welcome coach bound groups, we do provide a porterage service upon request.

Main Reception and Arrival

The main entrance is at the front of the Hotel, through double doors that open upon a welcoming corridor which is approximately 5m wide and 30 m long. The oak floored corridor is tastefully lined with comfortable chesterfields and tropical ferns. It is also in this area that free WiFi is available. The Reception area, which is manned 24 hours per day 365 days per year, is carpeted and brightly lit, with additional seating, to provide a warm welcoming sensation.

Upon check in, the Reception staff will provide you with all the information that you would require for your stay including meal times, location of dinning rooms, Brasserie, Leisure centre, parking locations and even a short cut walking route into town. Stationary, Bibles and extra keys are available upon request. You will also be provided with a map of the Estate, and a map of St.Ives should you require one.

Potential guests are welcome to come and view the grounds, rooms facilities or self catering properties, should they wish.

There is an elevator, located just off of the main Reception area, for access to our rooms located on the upper floors.

Room Facilities

All of our bedrooms are en suite with wheelchair access, have flat screen plasma televisions with remote controls and telephones with an option for an outside line. The rooms also have tea and coffee and a kettle. We have fifteen that benefit from beautiful views of the town and St.Ives Bay. Of our 80 rooms 33 are geared towards families of various sizes, some with separate rooms and others with bunk beds. All of the rooms are situated within the Hotel allowing easy access to the Reception desk, bars, restaurant, Brasserie, Leisure Centre and indoor pool.

Self Catering

There are 70 self catering properties located individually and in groups, around the Estate. They range from one bedroom cottages to four bedroom lodges. They range from a two star standard to five star. All of the facilities such as Tregenna Leisure and the pools etc. are included with self catering rental.

An individual Access Statement is available for each property upon request.

Restaurant, Bar, Function Rooms and Public Areas

The main body of the Hotel is a two storey structure dating back to 1776 with additions from the early and late 1800s. It is in this portion of the Hotel where the bulk of the public areas are located, just off the main corridor.

There are also public lavatories, a baby change area and a disabled friendly lavatory located just opposite the main Reception desk.

The Brunnel Lounge is a comfortable, quiet place to sit and read or enjoy a beverage or even watch a little television. It also provides access to The Trelawney Room, which is the main dinning room. The Trelawney Room is a large, brightly lit function room with an attractive Victorian Cornice style ceiling, easily capable of seating 250 people. The Godrevy Room is on the opposite side of the main corridor, and is sometimes used as an additional dinning room, should the need arise, but its primary function is that of a Functions room. It is capable of seating upwards of 70 people and is also bright and airy with Victorian Cornice ceilings.

Further down the main corridor is The Lounge Bar, where one can enjoy soft drinks, tea or coffee or one of many alcoholic beverages while watching Sky sports or sitting having a sociable chat.

Just a little farther along and one will arrive at The Brasserie, where our guests can purchase designer coffees, teas and other beverages from 11:00 hrs, from 12:00 until 21:00hrs guests can purchase World Cuisine using local produce. Some of the window seats have fantastic views of the grounds and the Bay. It is through The Brasserie that one can reach the outside patio, and wine and dine Al Fresco, in the spring and summer. The Brasserie provides a children’s menu and there are also Vegetarian options available. Throughout the main building, situated along the central corridor, are comfortable chesterfields and wing back chairs where you can relax, or perhaps log on to our free WiFi.

Leisure Facilities

Tregenna Leisure is situated on the lower ground floor and comprises of a comprehensive gymnasium with running, rowing and cycling machines, indoor pool, sauna, steam room and Jacuzzi. There are two entrances to Tregenna Leisure, one floor down in the elevator from the main Reception, or directly from outside on the perimeter road. The entry from the perimeter road is down a flight of steps, so would not be suitable for disabled users.

The dimensions of the indoor pool are; 40ft x 20ft with a maximum depth of 4ft. There is also a Jacuzzi and children’s pool situated in the indoor pool area. There is wheelchair access to the pool area from within the Trelawney Room.

The changing rooms and showers are located in the gym area and are accessible to wheelchairs. The Steam room and Sauna are on the same level as the Gym and are accessible to wheelchairs.

Tregenna Leisure also boasts three paved tennis courts, an indoor badminton court, an indoor squash court and a croquet lawn. Table tennis is also available.

The heated outdoor pool is located just beside the Hotel within easy reach, overlooking the town of St.Ives and the north coast of Cornwall. The outdoor pool is open from Whitson through to the beginning of September, between 09:00 and 17:00hrs. There is a children’s pool with a fountain situated in the outdoor pool area.

The dimensions of the outdoor pool are 50ft x 25 ft with a maximum depth of 4.5ft. The outdoor pool is supervised during its opening hours. Wheelchair access to the outdoor pool is restricted, but can be accomplished. Items such as goggles, swim suits and arm bands can be purchased from the Leisure centre reception. All of the Tregenna Leisure staff are qualified to administer emergency first aid and CPR.

Tregenna Castle Estate is privileged to have a par three 18 hole President’s golf course surrounding the grounds, with magnificent views of the countryside and Bay. It is a ‘pay and play’ course and club hire is available.

Conferences, Functions and Weddings

There are two main function rooms, The Trelawney and The Godrevy rooms. As mentioned previously, The Trelawney room is capable of accommodating 250 people seated and is used for large conferences or functions. The Godrevy room is used for functions up to 90 people.

Both the Trelawney and Godrevy rooms are on the main level, carpeted and easily accessible to wheelchairs. Tregenna Castle Estate is also licensed to host civil marriage ceremonies, and has proven to be a wonderful venue for hundreds of weddings over recent years. There is also the Business Centre that is available for smaller, more intimate meetings. Wheelchair access to the business centre is not possible. An overhead projector, television and DVDs and flip charts are available for functions and conferences.

Castle Kids

Castle Kids child care service is designed to be ‘parent friendly’ and fit in with your lifestyle, either as a working parent or as a guest of the Hotel. It is open to children up to ten years of age, from 08:00 to 18:00hrs on Monday to Friday.

The children are regularly taken out around the grounds and take full advantage of the Estate’s amenities, including the pools, secure playground and sub tropical gardens. The children have access to fresh drinking water and healthy snacks at all times. Castle Kids aims to be as flexible as possible and will try to accommodate the needs of the guest at all times. There is even a baby sitting service, provided notice is given. Castle Kids is staffed by fully qualified and police checked personnel, and was awarded an ‘Outstanding’ rating by Ofsted.

Unfortunately, there is no wheelchair access to Castle Kids.

Castle Beauty

Castle Beauty offers a variety of treatments performed by our professional therapists, including Thalgo facials, Thalgo body treatments, Holistic treatments, waxing, manicures and more. Special Spa days packages are also available to residents and non residents alike. These can be booked directly through Castle Beauty or through the Reception desk. Castle Beauty is open from 09:00hrs seven days per week, in the high season and five days per week during the low season. Castle Beauty is accessible to wheelchair bound clients.

Hair By Sara Veal

Sara is a professional hairdresser, who specialises in Bridal Hair styling, with a Salon on site. Sara is open and available from Tuesday through to Friday from 09:30 to 14:00hrs. And is available for appointments on Saturdays and afternoons after 14:00hrs. The Salon is accessible to wheelchair bound customers.

Laundry

There is a laundry room located on the lower ground floor, right beside the elevator, opposite the reception to Tregenna Leisure. There is also an iron and ironing board located in the laundry room. Laundry detergent is available from Tregenna Leisure reception. The laundry room is accessible to wheelchairs via the elevator. There is a launderette, and dry cleaning facilities in St.Ives.

Outdoor Facilities

Situated within the exceptionally picturesque 72 acres of the Estate are many interesting things to see and do. There is an invigorating woodland walk, that takes you around the perimeter of the Estate, past streams, a waterfall and over grasslands. Whilst following the route, keep an eye out for some of the wildlife that resides on the Estate, such as the Red Fox, Badger, Green Woodpecker and wild Rabbits. There is an enclosed children’s play area, croquet lawn, tea lawn, tennis courts and outdoor pool and more.

If one wished to walk into St.Ives, there is a scenic walk through the woods, that is lit at night, that will take you to the main road into town in five minutes. From there it is no more than a ten minute stroll to the town centre, beaches and shops. Just off of the perimeter road is our Walled Garden housing sub tropical foliage and a lovely pond, with an area to sit and enjoy the surroundings and relax.

Additional Info

Our aim is to meet the needs and requirements of all of our guests and provide as ideal an environment for their enjoyment as is possible. We will happily endeavour to meet our guests dietary needs and cater to special requests, given notice. We will safely store our guests valuable property and medications which has been deposited or offered for deposit, for safe custody. A copy of the Hotel Proprietors Act 1956 can be found at Reception.

We have many on duty staff that are fully qualified in emergency first and CPR, in each department. As well, all management has being versed in emergency evacuation procedures. All fire exits are clearly marked, evacuation route plans and assembly points are posted throughout the Hotel.

The Housekeeping staff fully appreciate privacy and will respect the wishes of our guests at all times.

There is a list of equipment hire companies available at the Reception desk, available upon request.

The nearest supermarket is Tesco, approximately 500m away just off of the A3074.

The Hotel

Drift off for a good night's sleep in the comfort of any of our 81 bedrooms.

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King of the Castle

We extend an invitation to all of the princes and princesses of the land to join us for the adventure of a lifetime.

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Weddings

Host your dream wedding in the magnificent Tregenna Castle, near the sunny coast of Cornwall.

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Self Catering

Dotted around the resort, our self-catering properties offer the benefits of the hotel with added privacy.

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